KEYSHU REWARDS POINTS POLICY AND KEYSHU REWARDS APPRECIATION PROGRAM

The Keyshu Rewards Points Policy below provides detailed regulations on the points-earning mechanism, gift-redemption menu, and membership tiers designed to bring you maximum benefits throughout your skin-nurturing journey. Keyshu Rewards – Earn Points and Redeem Gifts is an exclusive program for loyal customers, helping you optimize your shopping costs when purchasing intensive cosmeceutical skincare products. The system will automatically record your accumulated data as soon as you activate your shopping account.

1. Conversion rate in the Keyshu rewards points policy

To ensure transparency and simplicity for customers, the Keyshu Rewards points mechanism is applied consistently based on the actual value of your order:

• Standard points-earning rate: 10,000 VND = 1 Point (or 1 Credit).

• Example: When you add mask or serum products to your cart and the total payment amount is 500,000 VND, the system will automatically add 50 points to your member e-wallet.

• Privacy regulation: All points history and shopping information are strictly protected in accordance with the standards stated in the

information privacy regulations

2. Gift-redemption menu under the Keyshu rewards points policy

Points accumulated after each purchase can be used to redeem trial skincare gifts, premium full-size products, or discount vouchers for your next order:

Group 1: Trial gifts (Masks) – For new customers

• 3 tea tree mask sheets: Requires 100 points (equivalent to accumulated spending of approximately 1 million VND).

• Mixed combo of 5 mask sheets: Requires 150 points (equivalent to accumulated spending of approximately 1.5 million VND).

• Any 1 box of bio-cellulose masks: Requires 200 points.

Group 2: Intensive full-size products

• Gentle facial cleanser: Requires 100 points.

• Deep-cleansing makeup remover: Requires 150 points.

• Effective Triki acne gel: Requires 150 points.

• Cicamax serum for treatment skin recovery: Requires 200 points.

Group 3: Discount vouchers – Encouraging immediate repurchase

• 25K discount voucher: Requires 50 points.

• 50K discount voucher: Requires 100 points.

• 100K discount voucher: Requires 200 points.

3. Membership tier upgrade mechanism in the Keyshu rewards points policy

To provide a more personalized experience, the program applies a tiered loyalty model based on each customer’s total accumulated spending:

Note: The Diamond tier free-shipping privilege will be processed automatically by the system according to the packaging and delivery procedures shown in the official shipping policy

4. Scope of application and terms of use for the Keyshu rewards points policy

To ensure customer benefits and smooth operation, please note the following general regulations:

• Account consistency: Points are accumulated based on the shopping phone number of one individual. Transferring or combining points between different accounts is not applicable.

• Eligible customers: The Keyshu Rewards program applies only to retail customers purchasing through the online system. Large-volume wholesale partners under the Keyshu agency policy will receive a separate commercial discount mechanism and will not participate in this points program.

• Anti-fraud regulation: Any act of creating fake orders to exploit reward points will result in account suspension in accordance with the Keyshu user agreement.

2026 UPDATE INFORMATION: The Keyshu Rewards program applies throughout 2026. For any questions about your current accumulated points or gift-redemption support, please contact our customer care team via hotline 1900 1234 or send an email to cskh@keyshu.vn for checking support within 5 minutes.