KEYSHU INFORMATION SECURITY AND CUSTOMER PRIVACY POLICY

Keyshu understands that privacy and personal-information security are top concerns for customers when shopping online. Therefore, we are committed to building a safe and transparent data storage system that strictly complies with current legal regulations.

The Keyshu Privacy Policy below clarifies the purpose, scope of information collection, and optimal measures used to protect your data.

1. Scope of user data collected by Keyshu

To process orders and optimize the skincare consultation experience, the website system will collect certain basic information as follows:

• Identification information: Full name, gender, and date of birth for sending appreciation gifts on birthdays.

• Contact information: Official phone number, delivery address, and email address.

• Account information: Username and encrypted password of members joining Keyshu Club.

• Technical information: Interaction history, browser type, and personal IP address through the use of cookie data, helping the website remember your cart and recommend mask products suitable for your needs.

2. Purpose of information use and Keyshu information security

All information collected through the website is used only within the brand to serve customers in the best possible way:

• Order processing: Recording information, printing packing invoices, and transferring address data to express delivery providers for shipment.

• Customer care: Contacting customers to confirm orders, advising on post-treatment skincare routines, supporting the return process, or receiving and resolving arising complaints.

• Offer notifications: Sending information about exclusive promotions, birthday discount codes, or Keyshu Club points and rewards notifications via SMS/email with customer consent.

3. Commitment to respecting Keyshu customers’ privacy

Keyshu always values credibility and places customer interests as the guiding principle of all operations. We make the following privacy commitments:

• Absolutely no sharing: The brand commits not to sell, rent, exchange, or share your personal information with any third party without written consent from the customer.

• Legal exception: Personal data is provided only to competent authorities or law-enforcement agencies in Vietnam when there is an official written request in accordance with the law.

4. Storage technology and online transaction security at Keyshu

To prevent unauthorized access, information theft, or data destruction, our technology system applies the most advanced technical measures currently available:

• SSL data encryption: All personal data and order information transmitted over the internet is encrypted using the secure SSL (Secure Sockets Layer) connection protocol.

• Online payment security: Transactions via international cards or e-wallets are processed through internationally standardized linked payment gateways with one-time OTP authentication. The system does not store any of your bank account information.

• System firewall protection: The customer database system is placed behind a strict firewall and is periodically checked and updated for security.

5. Customer rights and responsibilities regarding personal data

The information management system gives you full control over your personal data:

• Right to self-edit: You have the right to log in to your personal account on the website to update, modify, or delete inaccurate information.

• Request to stop storage: You have the right to request the brand to stop sending advertising information or to completely delete your member account by contacting the support department.

• User responsibility: Customers are responsible for keeping their shopping-account passwords secure. Never share login information with others to avoid the risk of personal information leakage.

UPDATE INFORMATION:

This document was officially updated in 2026. Any changes to the terms for improving system safety will be announced directly on this page so customers can proactively stay informed.

If you have any questions or concerns related to personal privacy, please contact us directly via hotline 1900 1234 or send an email to cskh@keyshu.vn.