ANSWERS TO FREQUENTLY ASKED QUESTIONS WHEN SHOPPING AT KEYSHU

Welcome to Keyshu’s customer support section. To help you save time and enjoy the most convenient cosmeceutical shopping journey, we have compiled and answered in detail the most frequently asked Keyshu questions from customers regarding products, the ordering process, and exclusive policies.

1. Frequently asked Keyshu questions about products and skin safety

Can Keyshu bio-cellulose masks be used on irritated skin or post-treatment skin?

• Answer: Absolutely. All Keyshu products are deeply researched and strictly follow the gentle “5 NOs” standard: no alcohol, no fragrance, no parabens, no colorants, and no mineral oil. The bio-cellulose mask line with advanced membrane technology helps soothe, deeply hydrate, and strengthen the skin barrier, making it extremely safe even for the most sensitive skin or skin undergoing recovery after treatment.

How many times per week should I use Keyshu masks for the best results?

• Answer: To maintain naturally healthy and plump skin, you should use a mask 2 to 3 times per week. For intensive Mix treatment boxes, you can flexibly switch mask types according to your “mood” and your skin’s actual needs at each moment.

2. Frequently asked Keyshu questions about ordering, shipping, and returns

What order value qualifies for free shipping?

• Answer: According to the official shipping policy, Keyshu applies a nationwide free-shipping privilege (Freeship Extra) for all orders with an actual payment value of 500,000 VND or more. For orders under 500,000 VND, the preferential flat-rate shipping fee will be displayed transparently on the checkout page after you enter your address.

What should I do if the product I receive is dented or the wrong model?

• Answer: You can feel completely reassured thanks to Keyshu’s co-checking and return policy. When receiving the goods, you have the right to open the outer carton box to inspect the product before signing with the shipper. If you detect damage from delivery or a wrong item, please refuse to receive the parcel and call hotline 1900 1234 immediately for support in sending a completely free replacement order within 7 days.

Which payment methods does the Keyshu website support?

• Answer: Keyshu supports various secure payment methods, including cash on delivery (COD), QR code scanning via the VNPay gateway (banking app), payment via Momo and ZaloPay e-wallets, and popular international cards such as Visa and Mastercard.

3. Frequently asked Keyshu questions about Keyshu Club offers

How can I activate the 5% discount level at Keyshu Club?

• Answer: The member points program automatically records your purchase history through your registered phone number. When the accumulated value of your orders reaches 2,000,000 VND or more, the system will automatically activate your VIP account and apply a direct 5% discount to your next orders.

How can I check my accumulated points?

• Answer: You can log in to your personal account directly on the Keyshu website to check your membership tier and current points. You can also contact hotline 1900 1234 or message the Keyshu Vietnam fanpage, provide your purchase phone number, and our specialists will quickly check it for you within 1 minute.

STILL HAVE OTHER QUESTIONS? If your question is not listed above, feel free to connect with Keyshu’s dermatology consultants available 24/7 via hotline 1900 1234 or email us at cskh@keyshu.vn. We are always here to listen and accompany your skin!